Thanks Darrel and Dan we lost a couple of windows to the hail, next thing these two legends turn up with plastic sheet and tape to save the day. Well done, great devotion
If I could give 0 Stars I would! very slack with everything. They actually lost my lease renewal and I lived in the property for a further 1 1/2 years without a lease in place (Im not sure if the property owner was aware of this). Once we had moved out of the property we submitted our exit report and received one back with the usual minor points to be rectified. I will not disclose names so I will refer to the lady who dealt with the exit report as Diane. Diane tried adding extra points to the exit report after providing me with a copy, such as removing grass clippings from around a bush. I obliged with a couple of these requests for an easy life but Diane kept trying to add more and more by sending me an SMS with extra points, which seemed as if they were just hoping I was going to agree. Regarding getting my bond back I was told multiple times that they would be processing it that day by Diane, this started on Monday I called back on Thursday and it still hadnt been processed. Today (Tuesday) I called the RTA and they informed me that they are still waiting on Century 21. After calling century 21 today there is nobody available to speak to me regarding this issue. So now I am writing this review.Edit - I was contacted by Century 21 regarding my poor review within 2 hours. I will not disclose names so I will refer to her as Robin. Robin seemed quite genuine in wanting to help resolve my issue of waiting for signatures to receive my full bond back and explained she would be in contact with me later that afternoon. Edit Today is Wednesday and I still havent heard from Robin so I have taken it upon myself to contact the Century 21 again to see if this can be rectified. Unfortunately, it cannot. I have now been informed by Diane that they havent been able to inform the RTA in writing because I was the one to lodge the claim. Diane explained that she had not received anything from the RTA to be signed and returned (I personally doubt this as my Wife received something in the post at the beginning of last week) however they do have a history of losing my things in the post and I offered to come down there and train them in ways to sort through mail to ensure it doesnt get lost, alas, they do not want my help. When talking to Diane she explained that she tried emailing the RTA but this will not suffice and it is the RTAs fault. I requested a copy of the email but she quickly backtracked saying she didnt try and email them she had only tried entering the signature online. I have found that Diane likes to backtrack and often blames Terminology for the miss understandings.Edit - I have just been contacted by Robin who was meant to be calling me back yesterday. She has informed me that they have now been able to speak to the RTA and I should expect my band back today. I am now left unsure if they were able to find the letter that was sent to them and send this to the RTA or did they just manage to make a friendly phone call to the RTA and have this issue resolved? Either way, this could have been resolved over 2 weeks ago had Century 21 been interested in helping.The morel of my experience is, if you enjoy being at the bottom of a companys priority list or enjoy being lied to as they try to get you to agree to things that dont need doing and then blaming terminology for the miss understanding of them asking you to do more than required, this is the company for you.
Made our house sale a breeze, professional staff and excellent communication throughout the whole process
Seller beware, don't do what they say they will do, can only lower the price to try to sell & extremely rude. Changed agent & had 2 contracts to choose from in 2 days, don't use them.
Always super friendly and helpful staff. Worked with Billy and the team to sell our property and could not have been happier with the result. Would definitely recommend them if you are looming for an agent. We will use them next time the time comes.
Century 21 Platinum Agents is an Australian Real Estate Agency based in Gympie, Queensland. Century 21 Platinum Agents is located at 69 Monkland Street, Gympie, Queensland, Gympie QLD 4570, Australia.
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