Utterly gobsmacked at the very poor handling of a completely legitimate call for a refund, for which we are STILL waiting. We purchased a mattress from this store, and were delivered a highly unsatisfactory product. We called, thinking an incorrect mattress had been delivered, only to discover that it was the one meant to be delivered. We then sent a complaint via email that it was not satisfactory at all, and did not uphold to what was advertised. This was all within a 7 day period. We were then 'handed over' to the Manufacturer, Sleepyhead, and have since been treated with nil respect, bypassing of Australian Consumer Law's, and further thoughtlessness. After going to your store, and purchasing in Good Faith, we are now left with a very bitter taste. Why would you not be capable of fulfilling the refund in this short amount of time? Why would you hand us over to a very unfair 'process' or what the Sleepyhead manufacturer calls 'Procedure'? We are both utterly disgusted at how we have been handed around. All in an attempt to bypass a Fully Legitimate Refund. What is wrong with you people? Willing to take money from honest people whom put their faith in your product, yet not able to 'step up' and do the right thing when there has been an issue large enough to warrant a full refund? Its a disgrace. Re the Store owners response: They were not helpful in any way, and they have lied in their response. I was completely aware of the soft mattress being soft.... as I needed that. The fault in the mattress was NOT because it was soft, it was because it was lumpy, hard, and had obvious faults. Also, the store owner left me to the 'sleepyhead' manufacturer. It was a most unpleasant process, and I definitely would NOT have got a refund if I did not pursue it like I had to. Lies, lack of a real apology, and to top it off, when they came to pickup the faulty mattress, the woman had a cheque in her hand, which she did not give to me until I asked as they were leaving. Not at all nice, nor helpful in any way. I still would not trust the Gympie store, at all. Oh, and the reason I demanded it all in writing...... is obvious. Anyone whom is in a process of trying to get a refund on a faulty product knows to get everything in writing.
Great customer service
Very friendly staff and delivery price was great and was very knowledgeable
Love the staff, they not only look after u in store but when they deliver, they put ure bed together
Great prices and range. Helpful staff. Reckon the bed we bought is pretty good quality too.
Beds R Us Gympie is an Australian Furniture Store based in Gympie, Queensland. Beds R Us Gympie is located at 23 Red Hill Rd, Gympie QLD 4570, Australia.
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